It would be helpful, but not mandatory, to have the names of treating doctors, previous medical information prior to the accident, legal documents (i.e. guardianship, etc.), automotive insurance information, health insurance information, medication list, emergency contacts, the most recent visit date to the primary care physician, and either a MI Driver’s License or a photo ID. The Case Manager will advise you about obtaining the documentation if you do not have it. The Case Manager will also assist on obtaining necessary medical information/documentation.

Clients and their families have the right to choose their own Case Manager and also change their Case Manager at any time that they wish. A letter can be written by the client, legal guardian, or family member informing the insurance company that a new Case Manager has been chosen to assist on the coordination of the case.

Immediately, at the first meeting once consents are signed.

Our Case Managers are paid by the client’s insurance company. There is no out-of-pocket expense, as all reasonable and necessary Case Management expenses are required to be paid by the insurance Co.’s under Michigan’s Auto No-Fault law. Case Management is a benefit obtained when car insurance is purchased.

Support the client, COMMUNICATE and encourage the client in their journey to gain ever greater independence.

When services are no longer needed, the Case Manager and the client will discuss discharge plans and collaborate re: the client’s plans following discharge. The Case Manager will notify the insurance company of the discharge plans.