FAQ
Frequently Asked Questions
Find answers to common questions about our case management services and how we support clients through every step of their recovery journey.
Case Management Questions
When Will The First Visit Take Place?
A Case Manager usually meets with a client and their family within 48 hours of the initial call or earlier, depending on a client’s preference and need.
What kind of paperwork will the Case Manager need?
How is E3 Case Managers, LLC. paid?
Our Case Managers are paid by the client’s insurance company. There is no out-of-pocket expense, as all reasonable and necessary Case Management expenses are required to be paid by the insurance Co.’s under Michigan’s Auto No-Fault law. Case Management is a benefit obtained when car insurance is purchased.
What happens at discharge of the Case Manager?
When services are no longer needed, the Case Manager and the client will discuss discharge plans and collaborate re: the client’s plans following discharge. The Case Manager will notify the insurance company of the discharge plans.
What if there is an insurance Case Manager already there – what can I do?
Clients and their families have the right to choose their own Case Manager and also change their Case Manager at any time that they wish. A letter can be written by the client, legal guardian, or family member informing the insurance company that a new Case Manager has been chosen to assist on the coordination of the case.
When does service with E3 Case Managers, LLC. start?
Immediately, at the first meeting once consents are signed.
What are the top 3 things family members can do to help the client and the Case Manager?
Support the client, COMMUNICATE and encourage the client in their journey to gain ever greater independence.